Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here.
Shipping & Delivery
How does shipping and delivery work?
Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.
Your products will be sent via Yun Express & Australia Post, and then they should be safely in your patiently waiting hands within 5-10 business days**.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
Shipping is calculated at checkout. Australia-wide shipping is $10 flat rate. Free Shipping over $100 spend.
When will my order arrive?
You can expect your order to arrive within 5-10 business days* from the day you place it.
*Please note: Although Yun Express & Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
How do I track my order?
You will receive a shipping confirmation email which with a ‘Track Order’ button. This will take you directly to the Yun Express or third part courier site so you can follow the live tracking updates.
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
Help, I think my order is lost/hasn’t been delivered?
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with the courier service.
*Please note: For any queries or issues related to your order, we recommend you first reach out to Yun Express or Australia Post directly. While we understand delays are frustrating, we are required to work within the courier's processes. Once you have contacted them directly, let us know and we can contact them on your behalf to try and resolve any issues.
Can I change my shipping address?
Provided your order has not shipped, please send us the new details and we can change this over for you.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully.
Do you ship internationally?
We ship worldwide!
Product Questions
Will this work on my hair type?
Yes, ManeRowe is designed for most hair types. It features three heat settings to suit different textures: 160°C for bleached, fine or soft hair, 180°C for regular or wavy hair, and 200°C for thicker hair with stubborn frizz. The gentle heated comb not only straightens but also smooths soft curls, leaving hair polished without flattening your natural movement.
How long does the Mini Hair Straightener take to heat up and is it safe?
ManeRowe heats up in just 30 seconds and maintains a consistent temperature while you style, so results stay smooth without overheating your hair. ManeRowe includes heat-insulating technology and a heat-resistant shell, making it simple and safe to use daily. The comb also contains trace elements of plant protein that release with heat to add healthy shine and help protect strands, so your hair looks smoother and feels cared for with every use.
Can I take the Mini Hair Straightener on a plane?
Absolutely. ManeRowe is wireless, lightweight and portable, designed to travel with you. It fits easily into a handbag or carry-on and is safe to take on planes, so you can refresh your hair wherever the day - or your destination - takes you.
Do you offer wholesale or bulk purchase discounts?
Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information.
*Please note: This is subject to stock availability.
Can I send an order as a gift?
Have a special someone who you think needs some of our products in their life? You can ship any ManeRowe product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy.
*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package or giftwrapping.
Are you stocked in any stores anywhere?
As a small business, our ManeRowe products are only available on our online store here.
Returns & Exchanges
Do you have a returns policy?
We offer a 30-day risk free trial of our products, during which you can return them at any time.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
How long do I have to return the products?
We offer a 30-day return period. Please refer to our returns policy for more information.
Can I return my order for a refund?
Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.
**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
Do I have to pay for returns?
We do not cover the cost of returns. This will be at the customer's expense.
*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.
How long does it take for my refund to be processed?
You will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.
Payment
How secure is your payment?
Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. We offer Google Pay and Apple Pay too.
Do you have payment plan options?
Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!
How do I use a discount code?
Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’ This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
I forgot to use my discount code!
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
You can contact us here or by emailing us at hi@manerowe.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you.
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your ManeRowe stories, as it delights us to see our products being used and loved in real life. Should you have any feedback for us, please feel free to send it here.
Where are you located?
Our ManeRowe HQ is located in Brisbane, QLD. Your ManeRowe products start their journey to you from our warehouse in China.
*Please note: Our ManeRoweHQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.